Delivery and Transport
When you receive a delivery directly from the wholesaler, each wholesaler has their own preferred courier service, therefore the delivery cost may vary from one wholesaler to another one.
HOW TO CHANGE THE DELIVERY TIME OR DATE?
If you are unable to be present on the indicated delivery day, please let your supplier know of a date that would suit you and we are confident that they will we do their best to deliver on your selected date.
WHAT HAPPENS IF I AM NOT PRESENT WHEN THE DELIVERY TAKES PLACE?
Please get in touch with your supplier as soon as possible. They will try their best to rearrange it as quickly as possible for you. Please note that suppliers will not be held responsible for the “best before” date if the delivery is rescheduled.
From time to time, force majeure factors can cause some delays to delivery. We would like to ask for your patience as our wholesalers will be doing all they can to sort it out for you.
If your order has not arrived on time and you have not heard from the supplier or something went wrong then please get in touch with your supplier to let them know by logging into your account and accessing ‘My orders'.
If you have done this but have still have got some questions, we will always be happy to help. You can get in touch with us at [email protected]
NOT RECEIVED / SHORT DELIVERED
In the unlikely event of your order not being received or short delivered, please get in touch with the wholesaler as soon as possible by following these steps. Please note that this needs to take place within 24 hours of the delivery.
1. Sign into your account
2. Click ‘My Account’ at the top of the page, and select ‘My orders’
3. Select the order, and on the order details page click on ‘Contact Wholesaler’.
4. Send a message to the wholesaler informing them of the issue and let them know if you would like a refund or a replacement item