Payment, returns and refunds
Its completely your choice how you would prefer to place the orders online via Keemat.co.uk or offline by contacting the supplier and paying direct.
We would strongly recommend place the orders online. In this case we can help you to resolve the dispute and provide a refund in case of any dispute
RETURNS AND REFUNDS
Please be advised that Keemat.co.uk is only a business platform. We are not a manufacturer and don't manufacture goods. But we are fully committed to ensure that you are fully satisfied with your purchase. Due to the perishable nature of products we are unable to process refunds/ returns for chilled/ frozen unless arrangements have been made directly with the supplier.
Therefore if you aren't happy for any reason with any product, please do still contact the supplier using the steps below to let them know. In particular, if they haven't yet dispatched the item to you then they may be able to cancel the order and refund you.
In order to provide you the best customer service possible, please report any issue:
24 hours for any issues with chilled or frozen
7 days for any issues with grocery deliveries
How to cancel your order, return or exchange a product:
1. Contact the supplier to let them know as soon as possible
2. Sign into your account
3. Click ‘My Account’ at the top of the page, and select ‘My orders’
4. Select the order on the order details page and click on ‘Contact supplier’.
5. Send a message to the supplier informing them of the issue and let them know if you would like a refund or a replacement item or alternatively you are welcome to contact us